FAQ
Frequently Asked Questions
Can I cancel my order?
| No, once you place your order it is final. |
I have not received my order confirmation, what should I do?
Do I need to set up an account to place an order?
What happens if my address is incorrect?
| Order confirmations can sometimes take up to 3 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at Support@wearXrare.com with your inquiry. |
Do I need to set up an account to place an order?
| No, but by setting up an account you will have access to order and shipping information. You will also be added to our email list for exclusive updates in the future |
What happens if my address is incorrect?
| ➜ Please double-check your shipping address before checking out. We cannot accommodate address changes. Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item. |
What if my item is missing?
| In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the customer contacts us via email within 14 days of the package being marked as delivered. |
I received my package, but there's a fee. Why is that?
| Every country has its own taxes and customs fees that vary by type of product and order value. The customer is responsible for any customs fees or advancement fees. |
How do I use promo codes?
| If you have an active promo code, simply enter it at checkout. |
How is privacy handled?
| Click here to read about Privacy Policy |
I want to contact the customer support?